Frequently Asked Questions
Everything you need to know about our gear and services.
What is the Scars Lifetime Guarantee?
We stand behind our gear. If there is a defect in workmanship or materials, or if you wear your gear out, we will repair or replace it at our discretion.
How long does shipping take within the United States?
Standard shipping typically takes 3-5 business days. Expedited options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return policy for items in new, unused condition with original tags attached. Return shipping labels are provided for domestic orders.
Do you ship your rucksacks and footwear internationally?
Yes, we ship to most countries worldwide. International shipping rates and duties are calculated at checkout based on your location.
How do I clean and maintain my GORUCK gear?
We recommend hand washing your gear in a tub with cold water and mild detergent. Hang dry away from direct sunlight; never use a washing machine or dryer.
Do you offer discounts for Military, First Responders, or Teachers?
Yes, we are proud to offer a service discount through GovX for active duty military, veterans, first responders, and educators.